We are committed to providing you with the best possible service, however, we understand there may be times where you are not satisfied. If this occurs please inform us verbally or in writing with the exact details of your complaint, so we can work towards a prompt and fair resolution. We are mindful of the need to ensure that consumers are treated fairly and with respect during the complaints handling process. Any dissatisfaction will be handled in an efficient, timely, and effective manner in accordance with ASIC regulations of Internal Dispute Resolution (IDR).

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We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly. If you wish to contact us by mail or email, please make sure to provide detailed information about your concern.

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Complaints Handling Officer

info@unioncapitalsolution.com

Suite 601A, 7 Help Street Chatswood NSW 2067

 

Once we completed our investigation, we will write to let you know the outcome and the reasons for our decision.

We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved or you have not heard from us within 45 days, then you can have your complaint heard by an independent party.

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The complaint can be lodged with the Australian Financial Complaints Authority (AFCA):

Online: www.afca.org.au

Email: info@afca.org.au

Phone: 1800 931 678 (free call)

Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

 

Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.